Customer Service - Satisfaction Guaranteed


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Customer Testimonials

Allison; Little Rock, AR:
All, I am a freak about pillows. I have had the same one since I was a child - he is called "Pilly." Mom got them as part of a set and Dad turned out to be allergic. Anyhow - I have been on a quest for years to find a pillow I liked that well. After staying at a Hilton a couple weeks ago, I pretty much found it. I purchased 2 of them from you last week, they arrived yesterday, and I am totally thrilled with them. The good news for you folks is that I am super-pushy, and will probably convince a bunch of folks to order from you in the future. Thanks for everything!
Virginia; APO, AE:
Thank you for your assistance. Your customer service has been so great that I plan to try another product; thanks again! Still a satisfied customer!
Allison; New York, NY:
Another speedy, easy, excellent purchase. Thank you..
Sally; Sevierville, TN:
I was very pleased with the entire transaction and especially the pillows...Id looked for them for some time after sleeping on them at a large hotel chain. I plan on sending some to my sister for her birthday.
Jennifer; Victor, ID:
Thank you! For the first time I had a night without feathers pricking me!
Shelley; Mammoth Lakes, CA:
I order a LOT of stuff online. This had to be the easiest experience I’ve ever had. Not only that, response was IMMEDIATE, professional and exact. Why can’t all companies be that way? I got my stuff within a matter of days and that never happens. Good Job Pacific Pillows!!! I’m telling all my friends about them.
Kay; Hollidaysburg, PA:
I got it and finally a sleepful night- I LOVE your pillows! Thanks, Kay.
Jackie; Berkley, MI:
Hi Betty Thank you so much for all your help. I hope your supervisor knows how well you do your job. I do a lot of shopping on line and not everyone is as nice as you have been. Your help is very much appreciated!
Regina; Crestview, FL:
Best sleep I have had forever! Great company, ease of ordering, prompt delivery....what more could you ask for? I am a VERY satisfied customer.
Marianne; Corte Madera, CA:
You guys are the best! I have told several of my friends and my sisters about your company. Thanks again..
Kelly; Atlanta, GA:
Sharon is a GREAT asset to your business. She was extremely helpful and courteous! It’s hard to find great customer service these days and she was awesome!.
Mo; San Francisco, CA:
One time, long ago, we slept on some AWESOME pillows when we were at some casino. Don't tell on me, but I ripped the tag off! I tried to find those pillows online when I got home. No luck. I kept the tag and checked online often. I guess I was doing something wrong because I finally found them at pacificpillows.com. It was the Dupont Dacron II Extra Plump King Pillow set. These are the most amazing pillows. I have DDD, degenerative disk disease. I swear these pillows are helping my back. I told my chiropractor about them and he said it's actually possible that they have helped me. I would recommend these pillows to anyone who has back problems or heck, anyone who needs a restful night of sleep. You will fall asleep like a baby with these pillows. I just can't say enough about them. I'm a fan for life! Try them!
Michael; New Orleans, LA:
The pillows arrived Christmas Eve via USPS despite your blizzard. The USPS tracking program was terrible but their service came through. Thank you for all your help. I will be a loyal customer in the future.
Judith; North Haven, CT:
Pacific Pillows is a terrific, well run business with the personal touch. We have ordered a lot of pillows from them. They offered very quick delivery and great quality. We found them after trying their pillows at a Hampton Inn. The whole wedding party ordered them afterwards.
Betty; South Charleston, WV:
I have been a Pacific Pillows customer in the past and, as before, they are outstanding to deal with. They were very easy to purchase from and delivery was quick. I have never had to return anything so am not sure how they are if you have a problem, but ordering from them is a breeze and the quality of their merchandise is great.
Susan; Basalt, CO:
Thank you - you have been really great/easy/responsive to work with...appreciate it.
E.B.; Oxford, GA:
What a wonderful shopping experience! I visited a Hilton hotel while in Chicago last month and I fell in love with their pillows. It was the best sleep I had ever had. As soon as I returned home I researched them online and found a great deal for the same pillows at PacificPillows.com. I immediately ordered 4 and in no time I had received them. They arrived on time and in perfect condition. The website was very easy to use and their customer service was excellent. As soon as the order was placed I was e-mailed an order confirmation number and the minute the order was shipped I was e-mailed the UPS tracking number with a link to the UPS website. The first night I tried the pillows they were just as comfortable as I remembered them. The next day I ordered two more to ship to my Mother as a Mothers Day present. To my surprise, the day my order shipped I was e-mailed a Mothers Day discount. My order had already shipped and I was kicking myself for missing the great deal so I e-mailed PacificPillows.com to see if they would honor the discount even though the order had already been processed. Right away I receive an email from Mitch at PacificPillows.com stating he would honor the discount and apply it to my last order. Wow, that is wonderful service. It is very rare to receive this type of service now a days and I am absolutely thrilled with my entire shopping experience. I will definitely be purchasing more pillows from PacificPillows.com in the future. Lance; Horsham, PA:
The pillows are just great, the down surround is the best pillow I have ever slept on!
Robert; Ely, NV:
I ordered a pillow from this store... it was shipped almost immediately and I recieved it just a couple days later. The pillow ended up not being what I thought it would be, so I contacted the store via email for a return authorization. The RA was provided within 1 business day and I shipped the pillow back to them. They notified me they had recieved the pillow back and recommended 4 others I might like better. (I opted to exchange the pillow rather than a refund) I have not recieved the exchange yet but I know it will be here in a couple more days... and I will keep it whether I like it or not! LOL. Because I like this store so much, I will order a different pillow if I have to just to have a couple different types available rather than returning another pillow. The choices at the store are endless... from down/feather pillows to any kind of fiber fill pillow... You can't go wrong with PacificPillows.com.
Pam; Owensboro, KY:
The pillows are absolutely the best I've ever had. They arrived at my house with lightning speed, and the price was better than I found anywhere else. Thank you so much!
Anne; Glendale, AZ:
Best price I could find, great customer service, fast shipping. Would definitely recommend!
Deborah; Colonia, NJ:
This was one of the most pleasant transactions I have ever experienced on the internet. This company has Pacific Coast pillows at price LOWER than the Pacific Coast company itself. They also associate the hotel where you may have first experienced the pillows so you can order the same pillow that you liked at the hotel. AND the shipping was a flat $4.99. When I called to ask a question about something that confused me about dimensions, the customer service person could not directly answer my question but she gave me the phone number of someone who could and I called and left a message. I received an email about 2 hours later with the answer to my question. Outstanding service, great product, super shipping prices and easy to navigate website. A+ all the way around in my book. Internet shopping would be so much easier if every company followed this service model.
Michelle; West Des Moines, IA:
I just love my pillow! When we stayed at the Embassy Suites in Colorado Springs for spring break we even asked them if we could buy it, of course, they said "no." I wrote down the info on the pillow and got on the internet and low and behold, I have my pillow, the same exact one! Thanks for the good night's sleep!
Melissa; Franklin, TN:
I ordered a down pillow like the one I had slept on while staying at the Ritz Carlton. The pillow arrived fast and packaged safely, and nicely in plastic. The pillow is so comfortable. I often have used down pillows that either have a bad smell, or squish down too much, or are too full. This one is perfect. There was a discount on the site and I appreciated that very much!
Gloria; LaSalle, IL:
I was very satified with everything and the quality of my purchase was very good.
Beth; Brentwood, TN:
Josh was a HUGE help in helping me find the pillow I was looking for. He's to be commended.
Dave; Parker, CO:
I would like to thank Pacific Pillows and their excellent team! I placed the order at 6:00 pm MST on a Wednesday, the Pillows were shipped out on Thursday, and I received the pillows via UPS (an excellent choice on their part!) on Friday. Could not ask for anything more. What you see is what you get!
Jane; Phoenix, AZ:
A totally pleasant transaction, the price was reasonable, as was shipping, it was received promptly and the pillow is exactly what I wanted. Thank you!
Rachel; Youngstown, OH:
Excellent quality for the price. Works well with thick mattress. Very satisfied with purchase.
Kim; Los Molinos, CA:
Great company!
Sonia; Waaukegan, IL:
Bought my first pillow and loved the details of what hotels carry what pillows. I will definitely shop PacificPillows again.
Susan; Foxborough, MA:
Great price and quick shipping on the down blanket.
Peggy; Franklin, TN:
I am WELL pleased with the ease of ordering, the selections, and the rapid shipping. Also the notification, confirmation etc were done expediently. Then the product is superior to. I am well pleased and would highly recommend Pacific Pillows to everyone.
Margaret; Piscataway NJ:
I was very pleased with the ease and quickness of the verification of my order by email and the prompt delivery of the shipment to my home...Love the pillows, NONE BETTER. Had looked at the pillows when we were on vacation to see what they were in the hotel as we had such a good nights sleep. Came home and searched the Internet to find them. Thanks.
Deborah; Christiansburg, VA:
I have ordered products twice from them. High Quality product with fast and convenient shipping. I plan to order a couple of more times from them. We have been really pleased with everything. Their website is very easy to use.
Katharine; San Francisco, CA:
The pillows are exactly as described, very nicely finished. I especially like the fact that Pacific Pillows web site is so clear about the construction of each type, and what kind of sleeper will favor what kind of pillow.
Jeffrey; Lakewood, OH:
Hands down one of the easiest and most enjoyable online-shopping experiences I have had. I am looking to purchase form them again.
Susan; Fall River, MA:
I would do business with them again. The price was the lowest around and delivery was fast.
Cynthia; San Diego,CA:
Prompt delivery / decent price. I would definitely order from them again.
Herbert; Burlington, WI:
I ordered a featherbed on Saturday and wanted a rush delivery, like 5 days. To use rush shipping was very expensive, more than the featherbed itself so we decided to use the $4.00 standard shipping. We ordered on Saturday night and received the item on Friday, 5 days later, for $4.00, Wow! It’s like sleeping on a cloud. We are going to order all the rest of the bed options including the pillows. Thanks PacificPillows.Com.
Leonard; Harwich, MA:
Very easy to contact and problem solve (a problem I created that they helped me solve). Quick, friendly, respectful, and flexible customer service. Great product.
Luana; Fairfax, VA:
I recently purchased pillows from Pacific Pillows and have been very happy with the quality of service. I ordered pillows that I was not sure were the right firmness for us and I had ordered the wrong size. When I contacted the company, they suggested a different type and immediately sent them to me to try. As they were still the standard size, I sent them all back and reordered. Because I wanted to make sure we got it right, I finally ended up purchasing a larger size and in the right firmness to meet our needs. All along the way Mitch, our customer service representative, was extremely courteous, and very quickly communicated through e-mail exactly what to do. I had ordered pillow protectors as well, 2 standard and 2 queen size. When they arrived, I washed them and only then did I realize that they had sent me 3 standard and 1 queen. When I contacted Mitch he told me they would send me a new queen size pillow protector and keep the one I already had. He took great care each step of the way to make sure that we were happy. I will GLADLY order from them again in the future. Mitch....thanks so very much. I hope your boss gives you a raise!
Scott; Santa Cruz, CA:
It is great to buy from a small company that has such great standards in all that it does. Thank you.
Tammy; Dearborn, MI:
Best sleep I have had in years!
Julie; Valrico, FL:
The ease of shopping for the pillows I wanted was phenomenal. I hate running from store to store for what I want. It was just a few clicks on the computer and I have the pillows I had been looking for.
Carol; Spring, TX:
Everything is just as stated. The pillows are not quite as fluffy as I had anticipated but are very comfortable, though. Great business transactions! I would do business with them again. Thank you, Carol.
Harry; Marco Island, FL:
Very simple, effective and they kept me posted on delivery.
Michael, APO, AP:
Thank you very much for the consideration. Please extend my gratitude to the owners. You can be assured I will talk up Pacific Pillows and their support of the military to all I meet. Thanks again. Mike.
Bonniejean; Parma Hts, OH:
Quick, Fast, Quality, I got what I wanted. It doesn’t get better than that.
Rita; Phoenix, AZ:
This is to update my first review...Since then I have heard from Abby (a Co owner) and all has been made right...She credited me for the delay and I would and most likely will order from them again...I guess we all run into troubles but she got it fixed...The product as I said before is great!! Shipping options are ok but to upgrade, the price (which might be UPS’s fault) is a tad pricey. Overall in the end I am very pleased with the whole deal... Dan P.
Valerie; Merrick, NY:
I was very pleased with receiving my pillows promptly and enjoying the comfort of them. I highly recommend them to anybody who enjoys a good nights rest.
Tracy; Littleton, CO:
Pacific Pillows is great!! The order arrived in record time and in perfect condition. And they had the best price I could find for the product. I would definitely use them again.
Anne; La Jolla, CA:
Shipping was expedient. Received pillows after one day of order!
Sandra; Placentia, CA:
This was my second order to Pacific Pillows. My order was delivered promptly. I ordered the pillows that are made for the Ritz-Carlton Hotels for myself and as a gift for my Mom's 91st Birthday. I had the pillows gift wrapped and Mom said the package was wrapped in the most beautiful wrapping. She was very impressed. They are very professional. I was extremely pleased. Sandy
Marsha; Corona, CA:
What an excellent product. I cant tell enough people about these pillows. My husband was in hawaii at the Marriott for the USC game and fell in love with these pillows. I have to agree. They are awesome.
Jeanne; Mobile, AL:
I had a few questions regarding differences in products and sent an email to customer service. They responded very promptly and very professionally. The order was completed easily online and the confirmation and shipping information sent to my email address very quickly. I received the products I had ordered within 4 days. They were excellent in every aspect of the transaction!
Michelle, UT:
I'm absolutely amazed at how quickly this order arrived to my home! It was packaged perfectly and we are so pleased with the products. Thanks for a great shopping experience and wonderful quality of bedding. We are sleeping much more comfortably and will definitely purchase more items from your company in the future.
JO, AL:
These pillows are wonderful. I have already purchased two. I am ordering more for my lake home. I have had cervical disc surgery, and these are the only pillows I can sleep on without waking with a terrible headache and neck ache. Thank you!!!!!
Adrienne, CA:
Love those pillows, fell in love with them at a stay at the Marriott Hotel, and knew we had to have them. They were very easy to find on Pacific Pillows web site and found exactly the right pillows on that site. Hurrah! Delivery was very fast and came in good shape and the price of shipping was a real surprise, only $4. All in all we are very satisfied with Pacific Pillows and would recommend them to everyone. I'm finally getting a wonderful nights sleep on them. Thank you for the opportunity to thank you for your great pillows and service.
Liza, NY:
The Ritz-Carlton double down surround, is so comfortable I am so happy with it! It was worth every penny! Since being pregnant I realized the pillows I had prior to my purchase were giving me the worst sleep. After using the Ritz-Carlton double down surround pillow, I am able to get a full night sleep in comfort. I am now going to order another 3, to replace all my pillows with these! I was so happy with the product and the service, I'm also looking into the comforter!
Ethel, MA:
Just an excellent company. They respond quickly to questions and treat you like a friend. Equals or surpasses the great service of an LL Bean, for example. I hope that this company does well. They deserve it.
Carl, MD:
We slept at the Marriott in Baltimore and loved the pillows. It took almost 6 months for me to track down the brand. I'm glad I found them--the past weeks have been the best sleep I think I have ever had!
Martha, CA:
I am a repeat customer. Loved the product and loved the service. I will order again from this company.
Jeri, NE:
My husband and I recently vacationed at a Marriott resort and liked the pillows on their beds. I found Pacific Pillows on a web search and by their descriptions on their site we were able to order the exact pillows we liked so much. The web site was very clear - I experienced no problems in ordering. Our pillows arrived sooner than we expected by regular delivery and we have been enjoying resort living every night. Thanks for such good service!!!
Dan, TX:
I'm thrilled to have a down pillow that doesn't leave me sneezing! I slept on one at the Ritz-Carlton and loved it so I had to buy one for home. Every step of the purchasing process went smoothly and I'm very pleased. I think I'm getting one for each member of the family!
Linda, FL:
I had a question for the merchant before I made my purchase. The response was not only extremely timely, but very pleasant as well. I had a very good feeling about this merchant and would most definitely recommend them and would purchase from them again.
John, IL:
Thank you so much you guys are great! By the way, after a recent hotel stay in Chicago I had to get one of your pillows. I was actually going to phone the hotel to ask them where they purchase their pillows before I found you on the web.
Cheryl, CA:
I love my featherbed and it arrived less than one week after I placed the order. If you are thinking about purchasing one, here's the place to do so. Extremely satisfied customer!
Robin, GA:
Excellent from beginning to end. Pillows are fresh. The only down or feather pillows I've ever had which do not smell like a duck or a chicken. They're perfect. Reasonably priced. And shipping was the same day of the order. It could not be any better. I highly recommend.
Christine, FL:
I was very skeptical ordering pillows on-line but after shopping locally for so long for some decent, comfortable pillows finally searched the Net and found Pacific Pillows.com. We actually received the pillows sooner than we expected. After the first few nights of sleeping with our new pillows we woke up with no neck aches. The pillows are absolutely wonderful. You can be sure we will order from Pacific Pillows again. Thank you for easing my fear of ordering on-line.
Elizabeth, NC:
Fantastic pillows!!! The very best ones we've ever slept on. The 50%feathers/50%down is just perfect. We really enjoy having 2 pillows each. Thanks for making a superior product. We'll recommend them to anyone.
Lee, TX:
The package arrived extremely quickly.... probably 3 days after my order. The packing was excellent... very high quality boxes! We LOVE the pillows; they are wonderful and from what I remember, just like the ones at Marriott that we were hoping to find! Thank you for the great service and product! I will be ordering 2 more pillows(kings) because I was so pleased with these.
Marilyn; Englewood, CO:
Excellent company with which to do business! Merchandise was as described and delivered faster than promised. Gift wrapping was beautiful . . . made all of my friends think that I have the most thoughtful husband. I would recommend this company to all.
Judith, CT:
They are a very nice company to deal with. This is our third order from them. We didn't need any special help this time but, in the past, we did and they were great.
Peter, PA:
Have slept on Pacific Pillows for years in the Marriott and Ritz Carlton hotels (and didn't know it) and have been consistently impressed with their comfort. Finally decided to look inside the pillow case...found the label...went on-line and ordered four of them...prefer to sleep with two stacked at a time. Great product...great website...excellent service! So great that they give a money-back guarantee if not satisfied. I bet nobody ever sends them back!
Beth, MI:
I LOVE these pillows - the ordering process was easy and everything arrived nicely packed, and as scheduled.
Nancy, PA:
I ordered the pillows on a Monday and they were delivered to my home by Friday, just as promised.
Kathyrn, UT:
They were very helpful when we inquired about the pillows and very prompt with the order and verification. Shipping was fast as was delivery. Everything is extremely satisfactory. We love our pillows, as we did in Kauai.
John, CO:
What a great customer service experience. I had not noticed that the item I ordered as a Christmas present was back ordered. The folks from customer service took the initiative to contact me to inform me that there might be a delay. More importantly, they went well above and beyond the normal course of business in offering me options (to include the option to cancel my order if I wanted). They then worked hard to fill the order, and to insure it would be here on time, they priority shipped my order without additional cost to me. WOW!!! One aspect of my job has been to investigate consumer fraud complaints, and I can tell you (like I need to) that this kind of service is exceptionally rare. It would be impossible for me to rate the customer service as highly as I would like to.
Edward, NE:
I'm impressed with your attention to details and service!
Tom, TX:
When I received wrong size pillows (my mistake) they sent replacements even before receiving the returns. They have an element of trust that you will return the merchandise. That is appreciated.
Linda, TX:
Extremely pleased with the timeliness of receipt of the merchandise and extremely pleased with the merchandise. Look forward to future contact with you.
Sally, WI:
ALL AROUND PERFECT TRANSACTION, GOOD COMMUNICATION AND EXCELLENT PRODUCT. WILL PURCHASE FROM THIS COMPANY AGAIN.
Dianne, OK:
We love the pillows! We stayed at a SpringHill Suites in Addison, TX and just had to have pillows like they had! I took the cases off and wrote down the information and then got on the internet to look them up. It was a very easy process and will probably order from them again! Highly reccommend!
Betty, CA:
Excellent service, timely delivery. Could not find the exact item on their website, but when I contacted them by e-mail responded within an hour with the information I requested.
Carolyn; Alpharetta, GA:
Pacific Pillows are the answer to a prayer!! With hitting the age of 50 and searching for what my body needs to meet new body changes...WOW! I have purchased many pillows to find that good nights sleep and I finally found it in Pacific Pillows. I remember being at the new Marriott in Spartanburg (and other Marriotts in my travels recently) and I took the pillow case off just to see what pillow it was that was providing me finally with rest and support and yet the featherness I have always loved!! It was Pacific Pillows!! I now have two brand new king size ones on my master bed and love them!! Now I need to get some more...
Parker, VA:
This is the 2nd time I have ordered from PacificPillows.com and have been very pleased with both purchases. On both occasions, the package was delivered exactly when stated by the shipper.
Jean; Parker, CO:
My experience was great - ordering was logical, easy, non time consuming. Delivery was faster than what I expected. Product is wonderful.
Jo-Ann, NY:
Pacific pillows delivered our merchandise on time and on spec. We absolutely love the pillows - they are medium weight down and incredibly comfortable.
Maggie, CA:
I definitely recommend Pacific Pillows. Great customer service and product. I received my order promptly. I will certainly order from them in the future!
Kathy, TX:
I bought the Ritz-Carlton pillow after my wife raved about the pillows there. I found it on the web at Pacific Pillows and ordered one. I chose normal shipping and it was delivered within a week, very fast I thought. The quality was superb and I see what my wife meant so I ordered another one and a feather bed. They arrived within a week also and the feather bed is outstanding to sleep on, I should have ordered one of these a long time ago. I'm very satisfied with this company and if I ever need bedding, I'll look them up first.
Carol, NY:
I placed an order for two items but only one came in the original shipment, although both items were shown as being shipped in the tracking information I got online. I contacted the company via email and got prompt, courteous attention. The company shipped the second item at a cost that was equal to the item itself so that I got it very quickly. I was impressed and pleased by that. I would do business with them again.
David, CA:
Very fast - received daily updates until shipped. Easy to find what I wanted on their web page.
Judith, CT:
Very good service. Had a question and got a quick, personal response via email. Cannot say anything except excellent. The pillows are very high quality so not inexpensive but reasonable for quality. Great merchant and great pillows!!!!!
Janis, CA:
Both pillows poofed up once out of their wrapping and felt nicely, densely cushy. The pillows were given as a gift and from the looks of my friend, they felt like being on a cloud. I'm glad I purchased the pillow with a good amount of down around the inner feather core.
David, NY:
Item purchased was as described in advertisement. Delivered and packaged in excellent condition. I had no need for customer service.
Sallie:
Just a quick note to tell you that the Ritz-Carlton double down-around pillows that I ordered on December 10th were delivered to my daughter in Chicago at 11:00 AM on Christmas Eve. You said you would do your best to make sure they arrived in time for Christmas -- and you did it! Thank you!
Judith, CT:
Thank you. We are ordering more of your pillows with holiday money! Great pillows and great service. Thanks and Happy New Year.
Charlotte; Houston, TX: My house is full of pillows that I've bought trying to find one that was comfortable to my husband and me. These pillows are wonderful; they stay in place so you're not chasing it all night. Im going to start replacing all my pillows with these.
Eric:
Thank you so much for being so responsive. It is not very often that you get such attentive service from a company, especially not one on the internet. Thank you again, and it is a real pleasure to do business with you.
Melissa; Brighton, MA:
THANK YOU!!!!! I love the pillows! It was nice to have a full night's sleep and waking up in the morning without a neck ache! Thanks for the prompt service and great customer service! You definately have me as a life long client! Have a great day!
Sherry; Evanston, WY:
IF YOU WANT THE PILLOW OF YOUR DREAMS THEY HAVE IT. I LOVE MY RITZ PILLOW.
Frank; Ventura, CA:
Excellent service and VERY quick delivery. The pillow is as good as advertised.
Dorothy; Quincy, MA:
Excellent service. Will definitely use Pacific Pillows again and have recommended them to friends.
Sharon; Lawrenceville, GA:
Great pillows! I had just bought two other feather pillows from another merchant, and after a week was not satisfied with them. Then I bought two feather pillows from Pacific Pillows for a comparative price, and there is no comparison in the comfort. The Pacific Pillow products are by far superior in comfort. (By now I've used them for about two months.) They stay plumped up, and then when I put my head into them, they sink down to a perfect level (for me, anyway.) The delivery was quick, also, which was nice.
Sherri; Pecatonica, IL:
I was very happy with everything about my purchase and so far have very much enjoyed the feather mattress and the new pillows I purchased. I would definitly buy from here again.
Harry; Palm Coast, FL:
What a great shopping experience. Fast delivery, great product. I have told everyone about my new pillows. I haven't had a good nights sleep in months, now I have.
J. Smith; Jackson, MS:
I am truly pleased with the products I have recently purchased - the featherbed and pillows. I had recently stayed at the Marriott in Baltimore and had the best night of sleep I have had in awhile - so I checked with housekeeping to find out where I could purchase the bedding. Now I sleep like that everynight!!
Dorothy; El Paso, TX:
The advertisement said to give the pillows time, before making a decision. The first night I was ready to send them back, as I couldnt get comfortable. The second night I slept better and the third night I slept all night. I now feel I may have to take one on the plane, if I am going to stay over a week. They are a great investment.
John; Glen Rock, PA:
Great product, great service, I will use this merchant again.
Pia; Newport Coast, CA:
Excellent. Highly recommended. Immediate response on the phone and to E-mails. Pillows are outstanding. All four of us are enjoying the great pillows. THANK YOU!
Janette; Littleton, CO:
I just placed an order on your website for two standard Marriott Down surround pillows. I have been waking up every morning for months with a stiff neck and back---not knowing which pillows to buy to solve this problem. I just spent three nights at a conference being held in a Marriott hotel. The pillows on the bed were wonderful and I haven't had a stiff neck and back for three days until I came home and slept in my bed last night. I am so happy to be able to find out which pillows were on the bed and to find your website. I am so excited waiting for my new pillows to arrive. At last---I will not be sore anymore.
Lisa; Florence, MS:
I love my pillows. This is the second time i have ordered from them & never a problem.
Valencia; Midwest City, OK:
The order arrived right on the day given. We had a WONDERFUL sleep last night as a result. We look forward to many more. Thanks for such a wonderful product!
Linda H.; Lancaster, PA:
I had a wonderful nights sleep at the Doubletree in Philadelphia and (as so many others) searched for a source for the pillows. I ordered my pillows for Pacific Pillows and they arrived in due time, well packaged, and what can I say....sweet dreams!!
Marilyn; Oklahoma City, OK:
I love your pillows so much! My friends and family keep stealing them from me!
Virginia; La Mirada, CA:
Very fast service, good communication with customer. Excellent product. Bought from them a second time.
Audrey; Conyers, GA:
I love my feather bed and my new pillows. Very nice quality. Very pleased.
Wilfred; Meadville, PA:
I could not wait to get my new pillows. Since I have used them, my husband tells that I am no longer snoring. And, I have been sleeping much beeter. As I have Sleep Apnia this is great news. Thanks.
Norman; Pierpont, OH:
These are the nicest and softest pillows I've ever used. Thanks.
Mary; Burlington, NC:
This pillow is for my husband for his birthday. He slept on one of these at the Hershey Lodge in Hershey, Pennsylvania, 3 weeks ago and asked me to find out where they got the pillows. I decided to get it for his birthday which is November 8. Thank you for providing him a good night of sleep at Hershey.
Robin; Dix Hills, NY:
Just a quick note to Thank You for the terrific customer service I received from a lovely lady who took the time to research my request on “fill weight” to insure that I was ordering the correct pillows. She instructed me to call the Hotel, and then got back to me via telephone with the answer to my questions and took my corrected order with good humor and efficiency. I am looking forward to the arrival of my new pillows and I will spread the word about your knowledgeable and professional staff! Thank you again.
Chris C.:
Hi Abby, I can't thank you enough for your persistence and diligence, it is a trait seldom seen in today's workplace. You should be very proud of yourself and your superiors should sit up and take notice. Please feel free to forward this email to them and have them contact me directly if they want confirmation.As you suggested, I will contact the hotel directly and see if I have any luck. Maybe it wasn't all the pillow, but the beautiful, peaceful surroundings too!
Krystal; Plymouth, MI:
I am very pleased with my purchase. The pillows arrived in just a few days. The web site was very easy to use and I especially liked the detailed descriptions of the products. Thanks.
Patrick; Oakland, CA:
The pillow ordered is heaven to the head. Fast shipping, with a touch of detail unseen in similiar products from other stores. Thanks ever so much for offering high quality goods from high quality merchants.
Karen; Miami Lakes, FL:
My husband and I are thrilled with the pillows. We so enjoyed them at the Vancouver Pinnacle Marriott and are delighted to have them in our home.
Laura, RN; Fort Walton Beach, FL:
I just found your site and I am SO EXCITED! I stayed at the Marriott Mountainside in Park City, UT for a nursing convention this summer - and for the week I was there, I slept like a baby. I was AMAZED by the pillows, and had a restful, undisturbed sleep each night. Unprecedented! I have been sleeping on down pillows for over 15yrs, but NONE can compare to your pillows - the support given by the pillow was amazing, considering it was still so soft. I just placed my first, and I am sure not my last, order - can't wait to get them! My travelling buddy is going on the web site as soon as she gets off work tonight. Thanks for making such an amazing, quality product!
Jill; New York, NY:
Would definitely buy from again. Excellent experience. Thank you.
Pamela; Truckee, CA:
First, the product was exactly as expected. High quality. We did have a problem with our order. Pacific Pillows did a great job of resolving the problem quickly. They were very easy to work with.
Bruce; Abilene, TX:
On a recent mom/daughter trip, we slept on this pillow at the resort hotel we stayed at. We all commented on how wonderful the pillows were and Ive been tracking them down ever since. Just ordered four for us, and two each for daughters and their hubbys for Christmas. Great product!
Laura; Fort Walton Beach, FL:
This entire experience was a pleasure - I ordered my pillows on Monday, and had them by Friday. The web site was user friendly, and I am sure I will be back for more!
Jim; Overland Park, KS:
Thank you for your great customer service.
Diane; Holland, OH:
Very happy with purchase!
Karen; Vancouver, WA:
I got exactly what I ordered. They were the same wonderful pilows I slept on at the Marriott. Thanks!
Sally; McKinney, TX:
It was very easy to find and order the Marriot pillows. Delivery was so prompt to Texas it was hard to believe.
Scott; Omaha, NE:
You wont believe the great service and communication from the time you order your product. Tried to order pillows from PacificCoast.com but they were backordered, Pacific Pillows had them in stock and I had them in 3 days. The pillows speak for themselves. They are the best pillows on the market.
Alice; Fort Collins, CO:
Pacific Pillows provided a truly wonderful product as well as amazing service. I ordered three Marriott pillows. The shipping was a flat rate of $4, the pillows arrived within 4 days, and I'm sleeping better than I have in years and years. I've avoided down pillows in the past because of allergies, but these pillows really are hypoallergenic.
Arliss; Titusville, FL:
Excellent service, company notified me on order status, and kept me informed all along the way. Easy to order and shop online. SUPER GREAT PRODUCT.
Cynthia; Orlando, FL:
The site was easy to use. The merchandise was shipped quickly and arrived in great shape. I plan to use Pacific Pillows again.
Linda; Millry, AL:
Absolutely PERFECT transaction...!!
Patricia; Lexington, KY:
I was initially interested in purchasing the Marriott pillows but they were sold out. Since you had an alternative special offer, I ordered the Ritz Carlton pillows. My husband and I loved the pillows SO much that we want to enjoy the total luxurious experience. Great quality! Thank you so much. We are looking forward to a great comfortable night's sleep.
Kelly; Daytona Beach, FL:
I just received 2 standard size natural latex foam pillows from Pacific Pillows and they are EXACTLY what I have been searching for! Thank you and I am so glad I found you on the internet!
Chris; Canon City, CO:
I was surprised how fast I got my order.
Erika; Fair Lawn, NH:
I highly recommend this company, the pillows are graet and they ship fast!
Christine; Ferguson, NJ:
Thoroughly satisfied with every aspect of purchase with this merchant. Plus the pillows are heavenly!
Vassi; Lindenhurst, IL:
Great pillows, great prices! My mom is hard to please, but this is sure to please her this Christmas!
Mary Lucy; Orange Park, FL:
Great site - keeps you informed on the status - hassle free and would highly recommend - beats fighting the crowds at the mall - but you cant find these pillows at the mall anyway.
Kath; Lenoir, NC:
The entire shopping process was quick and simple. The products arrived in good condition on or before the scheduled date and are excellent quality. I would definitely recommend this merchant without reservation.
Linda; Tiffin, OH:
Very pleased with the entire transaction. The pillows are fantastic and I received them in just a couple of days. I would definitely buy from again and recommend them to family and friends.
Charles; St. John, IN:
Great Seller! Buu!! Buy!!! Buy!!!!
Alice; Fort Collins, CO:
Great pillows and wonderful service! I highly recommend Pacific Pillows to anyone looking for a good nights sleep. They truly are hypoallergenic, too. I’m allergic to all sorts of dander and pollen and dust, but I have no problems with my Marriott pillows.
George; Fairhope, AL:
I recently purchased a Marriott Down Surround Pillow set along with a Marriott Baffle Queen Feather Bed along with protectors for the above from Pacific Pillows. Their website was easy to navigate, honest, informative. Prior to my purchase, I sent emails to the company seeking information relative to my selections which Pacific Pillows answered quickly and openly. Immediately after entering my purchase information, I received and email confirmation with anticipated shipping dates which ultimately proved accurate. Their confirmation included links directly to the shippers website with shipping data populated from the Pacific Pillows website thus precluding my re-entry and possible mistakes. The packages were delivered as promised, even with the Christmas rush. Their customer services is so quick and so refreshingly focused on the customer that I’m back to buy more of the same for my guest bedroom. Obviously quite pleased with the quality of the goods, yet it is the helpfulness of the staff that makes this company stand out. Bravo.
Mary; Honolulu, HI:
I sent the Marriot pillows to my son in Kuwait. I was advised through email that it might take a few weeks, to my surprise it arrived 1 week after shipping (it was on backorder). He totally loves them, and so, I’m happy! Thank you, PacificPillows, for making it Christmas for my son.
Katherine; Gilbert, AZ:
Great Service! I had to return/exchange a product, and the process was very smooth and easy. Would definitely purchase from this company again!
Therese; Oviedo, FL:
I received the pillows when promised and they arrived in great condition.
Shannon; Palm Desert, CA:
Everything about this purchase went smoothly. I am very satisfied with the product and would definitely reorder from them.
Russell; Henderson, NV:
Excellent quality, fast delivery, exactly as described.
Mildred; Parkersburg, WV:
Now, everyone in my family has a Pacific-Pillow! We all love them.
Gina; Clayton, NY:
After staying at a Marriott hotel over Thanksgiving I just had to ask what brand of pillows they used. Now I don’t lay in bed thinking about the pillows I used.....I have my own!
James; Minnetonka, MN:
Hassle free ordering and fast shipping. Very nice online experience.
Denise; Fair Lawn, NJ:
GREAT WEB-SITE !! IT'S ACTUALLY VERY NICE LOOKING...EASY TO NAVIGATE AND VERY USER FRIENDLY. THE PILLOWS ARRIVED VERY QUICKLY..(3 DAYS). I'M VERY SATISFIED WITH YOUR PRODUCT AND SITE. I WILL DEFINITELY BE PURCHASING FOR THE REST OF MY FAMILY AND PASSING YOUR SITE INFO ONTO OTHERS. THANKS!
Elizabeth; Martinsville, IN:
PacificPillows.com website is easy to navigate and read. Contact information--address, phone, e-mail, and fax--was readily visible. The ordering process was straightforward and very clear, and a follow-up email was sent to verify my order. Pacific Pillows also maintained contact with me by sending several e-mails during the entire packing and shipping process with links to UPS to track my order. I most appreciated the helpfulness, kindness and quickness that followed my e-mail to them concerning an exchange I had to make. I LOVE my pillows.
Diana; Havre, MT:
All around perfect!
Dana; Seguin, TX:
I purchased two down pillows and they are great. I received them quickly!!! I will shop with you again. Thanks soo much!!
Bonni; Edina, MN:
I’m sleeping like a baby. Very comfortable.
Carole; Jefferson Hills, PA:
Quick response from customer service regarding my inquiry, which was important to me. Prompt shipment of order, too. I love my pillows -- have slept like a baby since receiving them!
Sjirley; Cincinnati, OH:
After visiting New York and staying in the Marriott, I had to have those pillows. I do not often purchase on line, but found your process easy to follow and quick. Ordering, confirmation and shipping came like 1-2-3. Received the pillows and comforter in 5 days and we are very satisfied with how fast we received them. I would recommend your company to anyone. A satisfied customer in Cincinnati!
The Ritter’s; Capon Bridge, WV:
I have been looking for a pillow that’s real comfy, like those at the Marriott or Ritz-Carlton and now I have them thanks to Pacific Pillows. My husband & I just love snuggling in between both types. We highly recommend them.
Carol; Lake Saint Louis, MO:
I first experienced these pillows while on a business trip. I took off the pillow slip and peeked at the product information tag. Upon returning home promptly went to YAHOO to find the product. I have recommended ordering the product to several of my friends and have forwarded the link to them. Sleeping in St. Louis.
Marianne; Spring Green, WI:
This is my second experience with Pacific Pillows. I will continue to use them in the future for all my pillow needs. Their pillows are wonderful! I have never had one problem with my orders and they were always delivered in a timely manner.
Paul; San Francisco, CA:
Thanks for the great service and a great product!
Richard; Cuero, TX:
We found these pillow at the Marriott Marquis in New York City. These are the best pillows we have ever slept on. We were able to find the same pillow at PacificPillows.com. Ordering was simple and we had them in one week’s time. The pillow was the same as we found at the hotel and provided the comfort we remembered from our visit.
Fred; Lloyd Harbor, NY:
Very responsive and helpful customer service. I would definitely buy from them again.
Valerie; Kearney, MO:
Easy to shop, great products. All around great experience.
Jean; Bayonne, NJ:
This was the only way I was able to locate pillows which were similar to the ones that are used in a hotel I stayed at in Philadelphia, PA. Although, not exactly the same in size, the quality is good and I am pleased with my purchase.
Ann; Cheyenne, WY:
Very fast shipping & tracking info, the pillows are great. I bought from this merchant before and had to make a return due to an error I made in ordering---return went well and acct. credited fast. Would recommend.
Virginia; Encinitas, CA:
Everything worked great. I got what I wanted at a good price and it was delivered in a timely manner.
Donna; Hebron, OH:
When I ordered the pillows I thought I would be waiting on them for several weeks. I was surprised to get them in just a couple days! Wonderful service. Thanks SO much.
Tammy; Bloomfield, NY:
Awesome pillow........sleeping like a baby! Great customer service and super fast shipping.
Craig; Dallas, TX:
Great communication throughout.
Rusell; Medford, MA:
These are quality pillows, excellent comfort, try pricing similar quality in high end retail shops and you will know you got a deal PLUS quality and comfort..
Dominic; Vermilion, OH:
Quality products enhanced by excellent knowledgeable staff. If they don’t know the answer to your questions, they will take the time to find out and get back to you. Excellent response time. Pacific Pillow takes care of their customers.
Marion; Post Falls, ID:
I was amazed how easy it was to purchase these pillows for myself. The explanations for the different types of pillows were easy to follow. I suffer from severe fibromyalgia and have 11 pillows at home and they were not easing the pain in my neck and shoulder area. I tossed and turned for a good nights sleep. Since I received my two pillows from Pacific Pillows two weeks ago, I am having a good nights rest. Thank you Pacific Pillows. I would recommend your products to my family and friends.
Jamie; Houston, TX:
They shipped immediately and the product is excellent.
Michael; Tuscaloosa, AL:
Great pillows, easy website to navigate. Prompt and accurate service and delivery. Thanks.
Barbara; Beaufort, SC:
My shipment was in two parts. One came immediately, the other delayed because of a snow storm. When I tried to track with the carrier, all I could find out was it was stuck in CO. I emailed Pacific Pillows for more info. I received a quick reply and the merchandise was here by then. I would buy from Pacific Pillows again. Thank you.
Robert; Virgin Islands:
I just want to let you know I love love love my feather bed. Thank you so much and I am telling everyone about your store.
Judy; Edmond, OK:
This was a repeat order for me. I enjoyed the speed and accuracy of dealing with this merchant six months ago so I was happy to use them again!
Ruth; Emporia, KS:
I just got my order today. I have always loved the pillows and the Marriot when we stayed there. I was hoping these were the same pillows and THEY ARE. We love them and we very satisfied with the quick delivery. We received them two days after ordering them. I plan on ordering 4 more within the month. Thanks Again.
Greg; Des Moines, IA:
Your fast customer service and great attitude are a breath of fresh air in the business world.
Carola; Collierville, TN:
Great pillows at a good price with discounted and prompt delivery . We will definitely buy from Pacific Pillows again!
Jane; Ocean City, NJ:
Comfort, comfort, comfort. The pillows are priceless...the comfort is worth every penny spent.
Joseph; Clifton Park, NY:
Very quick delivery! These pillows are the BEST!!
Tamara; Penn Valley, CA:
When I received my order from Pacific Pillows, one of the items was defective and I also realized I had forgotten to order something I wanted. I e-mailed their Customer Service department and was surprised to receive an immediate response which was not only timely but totally appropriate to the situation. The replacement item was immediately shipped to me, as was a call tag allowing me to ship the item back at my convenience and without charge. The items I had forgotten to order were sent to me free of charge as a means of apology for my having received a defective item. All of the other items were of top quality. Most impressive, however, was the way the situation was handled by Customer Service. This type of service is rare, indeed, and because of this I will be happy to shop at and recommend Pacific Pillows in the future.
Nancy; Mandan, ND:
These are, hands-down, the best damn pillows I have ever owned or slept upon. Thanks!
Cathleen; Baltimore, MD:
Pacific Coast Baffle Box Feather Bed (featured in Atlanta Marriott Hotel where my husband & I recently stayed) was as comfortable here at home as when we first discovered it on a weekend over-night trip at the Marriott Hotel! Wanted exactly what we experienced then and was NOT disappointed at all! I wouldn’t have trusted ordering this from any other source! My old muscles & bones feel soothed and pampered when sleeping upon this fantastic product!
Nedra; Orange, TX:
The purchase was virtually flawless. The site was easy to use and choose between products, they emailed me twice as to the status of my shipment which showed up on time and the product is very satisfactory. I will do business with them again.
Richard; Noblesville, IN:
Great product, timely delivery!
Jackie; Nashville, TN:
I received my foam pillows and I love, love, love them!!!! The whole family loved them; in fact, I lost one to my 24 year old son. I'm very pleased with the product and service I received from this company. I will be ordering from you again.
Heather
Thank you so much. Your communication and customer service has been outstanding. I will highly recommend you to anyone in the market for top quality pillows.
Susan; Holiday, FL:
After reading the reviews written by others, I was glad to see we Weren’t the only ones who were taking the pillow cases off the pillows at Hilton Hotels to see who the manufacturer was! Even better was finding them much more reasonably priced on line as compared to retail stores. They are wonderful. Just wish we had more time to enjoy them!
Skippy; Birmingham, AL:
Betty, what a treasure you are to have provided not just answers, but detailed answers, to my questions! Thank you sincerely.
Elizabeth; Lancaster, PA:
Hi, just wanted your company to know how much we love your service and pillows. They are wonderful!! We just bought a vacation home and I ordered all new pillows. They are so comfortable that I now have ordered all new pillows for our main home. Thank you....thank you. I won't ever buy pillows at a retail store again.
Marilyn; Alameda, CA:
Very easy site to browse & then order - good merchant to deal with.
Brenda; Santa Fe, TX:
I love the pillows! Had to have 2 more because I am getting rid of the other ones I have. I have spent quite a lot of money on pillows in the last 2 years, but none have lived up to the promises like Pacific Coast have. I waited a few months to make sure, and here I am again ordering more. I plan to order these again for Christmas presents, so please send coupons!!
Margaret; Portland, OR:
This was second time I dealt with them. As the first time it was very easy. The web site is very clear. They kept me up on delivery and it came as promised or, possibly, sooner. As to customer service. I never had a problem for that aspect to be addressed. But, to me, the best customer service is not to have a problem in the first place. As to price -- I couldn’t find what I was looking for anywhere else so couldn’t compare. I do think it is a an excellent value for the price.
Larry; Tulare, CA:
I’ve ordered a few times from Pacific Pillows. The merchandise is always as described; shipping is fabulous.
Nick; Park City, UT:
Thanks for your help--I look forward to trying the pillows; your extra effort is much appreciated and will make me a long-time customer.
Mark; Mesa, AZ:
Thank you for the great pillows, returning customer here, you're the best!
Sandra; The Netherlands:
During our holiday in the USA we had perfect pillows in our bedroom. I asked the manager of the hotel the name of these pillows because I wanted to try to get these for at home in the Netherlands. I contacted Pacific Pillows by internet and I had a fantastic and very pleasant help from Betty, THANK YOU BETTY!! She told me what the best option was for me and of course I ordered for two King Size fiber pillows. Thank you for the terrific customer service!!
Michelle; St. James, MN:
I have purchased many items from PacificPillows.com and I will now be a lifetime customer. Top notch customer service, fast and very inexpensive shipping, and above all else the products are second to none! With my favorite piece being the Vintage Linen duvet cover. Double Down Surround pillows are awesome too! Very reasonable prices for the quality that is put into their products. I cannot say enough good about this company and their products.
Diana; Roselle, IL:
These are just the greatest pillows!
Sean; East Aurora, NY:
Josh, from your customer service department, was quite helpful. He and I exchanged many e-mails before I made my final selections. Thanks! Thank you, also, for offering a thirty day "sleep guarantee." This makes it much easier to order pillows over the internet.
Chris; Durham, NC:
Product arrived quickly and as described. I was very impressed with the quality and comfort of the comforter.
Pamela; Edgewater, MD:
I am very happy with my purchases. Your products are wonderful. I will tell all my friends.
Ernest; El Paso, TX:
Thank you Pacific Pillows for your follow up on the order. This was my second order and rest assured this will not be my last order. I wish all my online shopping was this pleasant.
Leslie; Orient, OH:
Everything arrived in good condition, on time...will do business with this company again. PS. The latex foam pillow is WONDERFUL.
Mike; Arlington, VA:
Great site and very easy to use!
Michael; Staten Island, NY:
Great company to deal with. I am 100% satisfied.
Barbara; Reston, VA:
Thank you for your prompt response and backing your products as you just did; what a great company!
Kathy; San Jose, CA:
Items were exactly as described. Shipping was fast and inexpensive. Communication was excellent.
Monika; Orem, UT:
Items arrived on time and in good condition. I luv my new pillow
Richard; Kimberly, AL:
There’s not a better merchant out there. All companies need to take lessons from PacificPillows.com!
Lisa; Missouri:
I purchased Martex Brentwood Gold Label pillows from you after sleeping on one at an Embassy Suites Hotel at Niagara Falls. I can't believe what a difference this pillow has made for me. I used to wake daily with neck pain. Now even if I toss and turn at night my neck is well supported and I wake up free of neck pain. On a recent trip to the Smoky Mountains I stayed in a cabin. The first night I arrived I was exhausted and just fell asleep on the pillow that was provided. Ouch! I woke with a stiff neck the next morning. How quickly I had forgotten. I loved the mountains but was glad to get home to my pillow. Next time the pillow will go with me!
Kelly; Ft. Collins, CO:
Initial Email: Hello: Thanks for your recent order. I just wanted to let you know that we changed your order to UPS ground and only charged $4 for shipping. Our warehouse is in the Denver metro area so this item ships in one day to Ft. Collins, therefore you do not need to be charged for second day shipping. You will receive a tracking number later this evening. If I can help further or you have any questions please let me know. Customer: Thanks so much!!! This kind of customer care is exactly what will keep people ordering from you. Have a wonderful day!

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Customer Service

What you can expect if you place an order at Pacific Pillows?

Customer Service: We can be contacted by email at sleepwell@pacificpillows.com. We will respond to all email inquiries within 1 business day. We are dedicated to resolving any customer service issue in a timely manner. Order confirmation and shipping confirmation emails will be sent. Order status information is available 24 hours a day at our website.
Contact Information:
Email - sleepwell@pacificpillows.com
Customer Service Phone number 1-800-720-6973 (available from 10-6pm EST Monday - Friday)
Address - 21 Inverness Way East, Englewood, CO 80112
Shipping: Shipping and handling to the continental United States by ground service is $4.00 regardless of the size of the order placed. Next day shipping is substantially more and varies based upon where the item is being sent. Shipping to Hawaii, Alaska, PO Boxes, US territories, US protectorates, APO/FBO addresses, and other US minor outlying islands varies based upon where the item is being sent. All orders placed before Noon Eastern Monday-Friday will be shipped the same day. Orders placed after Noon Eastern Monday-Friday will be shipped the next business day. Orders placed on Saturday, Sunday or a Federal Holiday will ship the following business day. We do not ship orders to any location outside of the United States. We do not ship orders to addresses that are not registered with your credit card company. We reserve the right to contact your credit card company in order to verify that an address is approved for shipment under Address Verification Guidelines. Orders shipping by ground should arrive within 7 days after the order is placed; however, please allow for 8 days.
Return Policy - 30 Night Comfortable Sleep Guarantee: Pacific Pillows has a 30 Night Comfortable Sleep Guarantee.

Any item can be returned for any reason to Pacific Pillows within 30 nights of the date that the order is placed on the Pacific Pillows website providing that the item is in LIKE NEW condition.

The key is that if you are going to return products you must request a return authorization number within 30 days by emailing sleepwell@pacificpillows.com and any items you return must be in like new condition.

Return Process: If you need to return your order you will need to contact us by email at sleepwell@pacificpillows.com before you return any product that you have ordered from our website. We will issue a return authorization number (RA number) that you must write on the box that you are using to return any product. At this point it will be your responsibility to return/pay for any costs associated with the return to include the cost of shipping the product to our warehouse. Any items returned without RA numbers will be refused. All items must be returned to the following address: Pacific Pillows, 21 Inverness Way East, Englewood, CO 80112. There is no other address where items can be returned.
Refund Process: Upon receipt of the item we will refund your credit card with the full purchase price of the item. However, the original shipping fee paid is not refundable for any reason. Additionally, as stated above you are responsible for paying for the costs to ship the product you return to our warehouse; the amount that you pay to return the item to our location is not refundable for any reason. Occasionally, we offer a free shipping promotion. If you received free shipping when you placed your order you will have your purchase price refunded less $4.00 to offset some of our shipping expense. Additionally, money paid for gift wrapping is not refundable. Gift wrapping is a service and as such it is not refundable. Occasionally, we offer a free gift wrapping promotion. If you received free gift wrapping when you placed your order you will have $15 less refunded to account for the cost of the gift wrapping service.
Condition of the Product: To be eligible to return product to Pacific Pillows under our 30 Night Sleep Comfortable Sleep Guarantee any product you return must be in LIKE NEW condition. When we get product returned to our warehouse that is not brand new we have to either a) return this product to the manufacturer for a refund or b) donate the product to charity. If the product is not in like new condition we are unable to take either of these actions. For this reason: 1) any product that has been damaged or stained cannot be returned, 2) any product that has been used in an environment where persons have smoked near the product cannot be returned, and 3) any product that is missing any of its original retail packaging or labels cannot be returned. If you return any product that is not eligible to be returned your return shipment will be refused.
Missing Product/Incorrect Product Shipped/Items that Arrive Damaged: At least two people inspect every item we ship before it leaves the warehouse to ensure that you are receiving high quality products and that you are receiving the correct product that you ordered. Therefore, if you received damaged product or are missing any items the problem likely occurred after your order was picked up from our warehouse by the carrier. In order for us to file a claim with the carrier we must be notified of the problem immediately. Therefore, if you receive product that is damaged, find that certain items are missing from your order, or if you receive the incorrect item you must send our customer service department an email at sleepwell@pacificpillows.com within 7 days of receipt of your order. Items reported as having arrived damaged after 7 days of the receipt of your order cannot be returned. If you report a missing item or incorrectly shipped item after 7 days of the receipt of your order we will investigate your claim, but you are not guaranteed to receive a replacement item.

Pillow Request Form

Sales Tax: We charge 4.35% sales tax for any order shipping to the State of Colorado.

Coupon Policy: PacificPillows.com reserves the right to limit each household to use any given coupon only one time. Only one coupon can be used on any given order. In cases where a coupon makes the total order including shipping under $20.00 and a customer has selected the $4 UPS Ground Shipping Promotion, PacificPillows.com reserves the right to ship an order by any shipping method. If PacificPillows.com chooses to honor multiple orders placed by the same person or household using the same coupon, PacificPillows.com reserves the right to combine said multiple orders into a single shipment without refunding any shipping amounts accessed on each of the multiple orders.

Looking for a specific pillow not featured on our website? Use our Pillow Request Form to request your pillow.

Sleep Well. Live Well.

Shop Now! Treat yourself and your family to a better night of sleep, because better sleeping means better living.

You can include a personal message with any order for FREE. Order Now and select this option during checkout.

$4 Ground Shipping on ALL ORDERS to the Continental United States.

All products are backed by our 30 Night Comfortable Sleep Guarantee!**

Contact us by email: sleepwell@pacificpillows.com

We carry select luxury hotel bedding to include the specific luxury down pillows found in world class hotels. Featured in exclusive DoubleTree ®, Hyatt ®, Marriott ®, Hilton, and Ritz-Carlton ® properties, our Pacific Coast Feather Company hotel pillow and hotel bedding products will provide night after night of quality sleep. We also carry the luxury down pillows featured in many other luxury hotel properties to include bedding featured in select Westin ®, Sheraton ®, and Crowne Plaza ® properties. Browse our website and you will find the best bedding available anywhere.

The DoubleTree ®, Hyatt ®, Marriott ®, Westin ®, Sheraton ®, Hilton, Ritz-Carlton ®, Westin ®, Sheraton ®, and Crowne Plaza ® trademarks are not owned by Pacific Pillows. These marks are used for informational purposes to denote that the bedding featured on the pacificpillows.com website is found in many great hotel properties around the world.

The bedding featured on our website is manufactured by Pacific Coast Feather Company, Down Etc., National Sleep Products, Gotcha Covered, DuPont, Invista, Phoenix Down, United Feathers and Down, Martex Westpoint Stevens, Peacock Alley, 888 Mills and several other manufacturers. We are a proud partner of each of these manufacturers and stand behind the quality of the merchandise we carry.

We have the largest variety of pillows available anywhere. Order the pillow that is perfect for you and get the night of sleep you deserve.

**Please visit our customer service page for complete details about the 30 Night Sleep Guarantee and to view our return policy.