What you can expect if you place an order at Pillows.com?
Customer Service: We can be contacted by email at email@example.com. We will respond to all email inquiries within 1 business day. We are dedicated to resolving any customer service issue in a timely manner. Order confirmation and shipping confirmation emails will be sent. Order status information is available 24 hours a day at our website.
Why Shop At Pillows.com: There is no other bedding retailer that offers a Sleep Better Guarantee. Pillows.com also offers the largest selection of luxury pillows and hotel bedding available anywhere online or offline! Our wide selection paired with our incredible customer service, easy to use website, Sleep Better Guarantee, and fast shipping creates a one of a kind shopping experience. And, we do all this as a small family and veteran owned business.
Sleep Better Guarantee Exchange + Return Program/Policy
Pillows.com has a Sleep Better Guarantee Exchange and Return Policy.
Exchange Program: When you place an order with Pillows.com You Will Sleep Better! People are different and have different sleep styles. We sell great bedding, but occasionally the product our customers order will not meet their sleep styles. For that reason Pacific Pillows offers the You Will Sleep Better Guarantee! Pillows.com has the widest selection of sleep products found anywhere and we are confident that by working with our experts You Will Sleep Better! To take advantage of the You Will Sleep Better Guarantee simply contact Pacific Pillows by phone or email within 30 nights of the date of delivery of the bedding that did not meet your needs and let our experts know what you did not like about the bedding you received. Our experts will then recommend a product that will work better for you and immediately ship that product out with free shipping. Our experts will also get you a pre-paid return label so you can send back the bedding that did not meet your needs free of charge. Orders placed during the holiday season, from November 1st-December 31st qualify for our Sleep Better Guarantee all the way through January 31st.
Our staff consists of the most knowledgeable and helpful sleep experts found anywhere. To be clear, all exchanges offer free shipping for new products and free shipping of exchanged products back to our facility! Please call our bedding experts if you wish to partake in the Sleep Better Guarantee Exchange Program at 1-800-720-6973 or email us at firstname.lastname@example.org.
Pillows.com reserves the right to limit participation by an individual in this program should Pillows.com at, its sole discretion, deem an individual to be abusing this program.
Return Policy: Any item can be returned for any reason to Pillows.com within 30 nights of the date that the order is placed on the Pillows.com website providing that the item is in LIKE NEW condition. The original shipping charge will not be refunded. Orders placed during the holiday season, from November 1st-December 31st, will have an return policy extension to January 31st. The guidelines below clarify our return policy so that there are no misunderstandings. These guidelines may seem like a lot as they were created by our resident lawyer, but in actuality the return policy is fairly liberal and easy to understand. The key is that if you are going to return products you must request a return authorization number within 30 days by emailing email@example.com or calling 1-800-720-6973 and any items you return must be in like new condition. The customer is responsible for return shipping, and may use any carrier of their choosing. Pillows.com offers return labels at $8 per label used. The amount per label used will be deducted from the refund amount of the product purchase price.
Return Process: If you need to return your order you will need to contact us by email at firstname.lastname@example.org before you return any product that you have ordered from our website. We will issue a return authorization number (RA number) that you must write on the box that you are using to return any product. At this point it will be your responsibility to return/pay for any costs associated with the return to include the cost of shipping the product to our warehouse. Any items returned without RA numbers will be refused. All items must be returned by mail or shipping only to the following address: Pillows.com, 1475 S Acoma St, Denver CO, 80223. There is no other address. Customers are not permitted to return items in person as our warehouse is a fulfillment center only. where items can be returned.
Refund Process: Upon receipt of the item we will refund your credit card with the full purchase price of the items returned. Additionally, as stated above you are responsible for paying for the costs to ship the product you return to our warehouse; the amount that you pay to return the item to our location.
Condition of the Product: To be eligible to return product to Pillows.com under our 30 Night Sleep Comfortable Sleep Guarantee any product you return must be in LIKE NEW condition. When we get product returned to our warehouse that is not brand new we have to either a) return this product to the manufacturer for a refund or b) donate the product to charity. If the product is not in like new condition we are unable to take either of these actions. For this reason: 1) any product that has been damaged or stained cannot be returned, 2) any product that has been used in an environment where persons have smoked near the product cannot be returned, and 3) any product that is missing any of its original retail packaging or labels cannot be returned. If you return any product that is not eligible to be returned, Pillows.com at its discretion will either refuse your return shipment or we will refund only 50% of the purchase price of the items returned.
Refusing an Order: Orders that are refused will be treated as a return but assessed a $15 refusal and the actual cost of shipping the order will be deducted from any refund. Refusing a package causes an automatic charge assessed to us, this is not a cost of doing business as you paid for shipping then elected not to receive the item.
Missing Product/Incorrect Product Shipped/Items that Arrive Damaged: At least two people inspect every item we ship before it leaves the warehouse to ensure that you are receiving high quality products and that you are receiving the correct product that you ordered. Therefore, if you received damaged product or are missing any items the problem likely occurred after your order was picked up from our warehouse by the carrier. In order for us to file a claim with the carrier we must be notified of the problem immediately. Therefore, if you receive product that is damaged, find that certain items are missing from your order, or if you receive the incorrect item you must send our customer service department an email at email@example.com within 7 days of receipt of your order. Items reported as having arrived damaged after 7 days of the receipt of your order cannot be returned. If you report a missing item or incorrectly shipped item after 7 days of the receipt of your order we will investigate your claim, but you are not guaranteed to receive a replacement item.
Sales Tax: We charge 4.35% sales tax for any order shipping to the State of Colorado.
Coupon Policy: Pillows.com reserves the right to limit each household to use any given coupon only one time. Only one coupon can be used on any given order. In cases where a coupon makes the total order including shipping under $20.00 and a customer has selected the our UPS Ground Shipping Promotion, Pillows.com reserves the right to ship an order by any shipping method. If Pillows.com chooses to honor multiple orders placed by the same person or household using the same coupon,Pillows.com reserves the right to combine said multiple orders into a single shipment without refunding any shipping amounts accessed on each of the multiple orders. If you take advantage of a free shipping coupon code, $5 will be deducted from the return amount upon receipt of return.
Looking for a specific pillow not featured on our website? Use our Pillow Request Form to request your pillow.
Sleep Well. Live Well.